IMPROVEMENT OF PRODUCTION PROCESSES: CASE STUDY WITH DESIGN THINKING (02)

Design thinking is a methodology or concept that shows the development of improvements with customer participation throughout the process. Improving is a market requirement for companies to become competitive. This is an important and necessary process for companies to grow and develop, but it is not a simple thing. Design thinking helps to understand the stages of the improvement process, in addition to facilitating the growth of the group participating in the project. This work aims to present a case study of a metallurgical company that had delays in its delivery processes and thus had high production costs. Through an analysis made using the design thinking methodology, it was possible to reduce costs, involve the work group and increase productivity.

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